Shipping Your PlayStation®
We ship your PS5® across all 50 US states through UPS and FedEx. Your console will be packed safely and tracked from our warehouse to your door.
Delivery Times
Standard Shipping 3-5 business days
2-Day Shipping available
Next Day Air for fast delivery
Orders ship Monday through Friday
Tracking Your Order
We’ll email you a tracking number when your PS5® ships
Track your delivery in your account dashboard
Get text updates from UPS or FedEx
Shipping Costs
Standard Shipping $9.99
2-Day Shipping $19.99
Next Day Air $29.99
Free shipping on orders over $500
What You Should Know
All PS5® deliveries need a signature
We don’t ship to PO boxes
Double-check your shipping address
Add delivery notes for your preferred drop-off spot
Carriers will try twice if you’re not home
Need Help?
Our US team is ready to help with shipping questions
Email hello@pslegacydirect.com
Chat with us on the website
Call 1-800-XXX-XXXX (9 AM – 8 PM EST)
Returns
Don’t love it? Send it back
14 days to return unopened items
We’ll email you a return shipping label
Refunds process in 3-5 business days
Keep the original packaging until you’re sure about your PS5®. You’ll need it if you decide to return your console.
Alaska and Hawaii
Extra shipping time might be needed
Additional shipping costs may apply
Our team will contact you with exact rates
