Changed your mind about your PS5®? We’ve made returns simple. You have 14 days to return unopened items for a full refund. Just keep all the original packaging and contents in perfect condition.
How Returns Work
- Tell us you want to return your PS5®
- We’ll email you a return shipping label
- Pack everything back in the original box
- Drop off at any UPS location
- We’ll refund you once we get it back
What You Need to Return
- All items from the box
- Original packaging
- Proof of purchase
- Unopened and unused
- All cords and accessories
Money Back
We’ll put your refund back on your original payment method. It usually takes 3-5 business days after we get your return. Shipping costs aren’t refunded unless the item arrived damaged.
Warranty Coverage
Your PS5® comes with a 12-month manufacturer warranty from Sony. This covers manufacturing defects and hardware issues. The warranty starts the day you get your console.
What’s Covered
- Hardware defects
- Power issues
- Controller problems
- Manufacturing flaws
- System failures
What’s Not Covered
- Physical damage
- Water damage
- Unauthorized repairs
- Normal wear and tear
- Lost or stolen items
Need Warranty Service?
If something’s wrong with your PS5®, reach out to us first. We’ll help you start a warranty claim or connect you directly with Sony support. Most issues can be fixed quickly.
Contact Us
Phone 1-800-XXX-XXXX (9 AM – 8 PM EST)
Email returns@pslegacydirect.com
Live chat on our website
Remember to register your PS5® with Sony to make warranty claims easier. Keep your order number handy when you contact us about returns or warranty issues.
